Reference

What You Agree to When You Use JTween

These terms set out the rules between you and JTween whenever you access the platform, fund your account via bKash, Nagad, or Rocket, or place any activity through the lobby.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket payments coveredOne account per personTerms subject to change

Explore the Lobby Read FAQ

How These Terms Work in Practice

JTween Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and using JTween, you confirm that you meet the eligibility criteria set by your local law and that your region allows access to this type of platform. We reserve the right to suspend or close any account that breaches these terms, including

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accounts that attempt to register more than once or provide false information during sign-up. Payments processed through bKash, Nagad, or Rocket are subject to the transaction terms of those wallet providers in addition to our own. When you initiate a deposit from your mobile wallet, you
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are authorising that transfer under both sets of terms. Withdrawals follow a verification step — we confirm the destination wallet matches the account name on file before releasing funds, which keeps your account balance secure. We may update these terms at any time. Continued use of
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the platform after a revision means you accept the updated version. We will flag material changes on the platform before they take effect. If any clause is found unenforceable under applicable law, the remaining clauses stay in force. These terms are governed by the laws of
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the jurisdiction relevant to your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP DESK

Reach Us About These Terms

If a clause is unclear or you need to raise a question about how these terms apply to your account, our support team is here. You can reach us through live chat directly inside the lobby, by email at the address shown on the Contact page, or through the in-app help link available on both Android and iOS. Response times vary, but we work through queries in the order they arrive.

Live Chat Open the lobby on your phone or desktop and tap the chat icon. Available through the platform during published support hours.

Email Support Write to the address listed on our Contact page. Include your registered account email so we can pull up your details quickly.

In-App Help On Android or iOS, tap Help in the account menu. Links directly to our support queue without leaving the app.

HOW WE PROTECT ACCOUNTS

Account Security and Your Rights Under These Terms

These terms exist to protect both sides — you and the platform. Here is how we handle the things that matter most to your account.

Account Security

We use encrypted connections and session verification on every login. If we detect an unusual sign-in, we flag it and may require you to re-confirm via OTP before access continues.

Data Handling

Personal details you provide at sign-up are used only to operate your account and verify payments. We do not sell your data to third parties outside what applicable law requires.

Retention and Deletion

Account data is held for as long as your account is active and for a period after closure as required by law. To request deletion, contact us through the channels listed above.

Requesting Changes

To update your registered mobile number or wallet details — bKash, Nagad, or Rocket — contact support with your account email. Changes go through a verification step before they take effect.

Common Questions About These Terms

Real questions from people checking the terms before they start.

Yes. Any deposit made via bKash, Nagad, or Rocket falls under these terms alongside the wallet provider's own conditions. Both apply at the point of transaction.

We can update the terms at any time, but we flag material changes on the platform before they take effect. Continued use after the update means you accept the revised version.

These terms allow one account per person. Duplicate accounts are a breach and may result in suspension of all related accounts and any pending balance being held pending review.

Contact our support team via live chat or the email on our Contact page. Include your registered account email. We will process the request in line with applicable law and confirm by return.

Reach us through live chat in the lobby or email from the Contact page. Give us your account email and the specific clause in question so we can respond with the relevant detail.

Yes. Availability of the platform depends on your local law and eligible regions. It is your responsibility to check whether access is lawful in your location before registering.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountJTween Login InfoCrash Skyward InfobKash CashTime

What You Agree to When You Use JTween

Reach Us About These Terms

Account Security and Your Rights Under These Terms

Account Security

Data Handling

Retention and Deletion

Requesting Changes

Common Questions About These Terms

01 Do these terms apply if I use bKash to deposit?

02 Can JTween change these terms without warning?

03 What happens if I open more than one account?

04 How do I request that my data be deleted?

05 Who do I contact if I disagree with how a clause applies to me?

06 Does access to JTween depend on where I am located?

Terms & Conditions

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